Privacy Policy

Last updated: [03/06/2025]

YourLifePersonalised is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information necessary to provide our services, including but not limited to:

Contact Information: such as your name, email address, phone number, and mailing address.
Order Information: details of the products you purchase, including personalisation data.
Payment Information: we collect payment details through secure third-party payment gateways (e.g., PayPal, Stripe); we do not store credit card numbers.
Technical Data: including your IP address, browser type, device information, and usage data when you visit our website.
Marketing Preferences: information you provide when subscribing to our newsletter or marketing communications.

2. How We Collect Your Information

We collect information through:

Our website (when you place an order, fill out a form, subscribe to emails, etc.)
Customer service interactions (via email, contact forms, or social media)
Cookies and analytics tools (such as Google Analytics)
Third-party platforms (e.g. PayPal, WooCommerce)

3. How We Use Your Information

We use the information we collect for purposes including:

Processing and fulfilling your orders
Personalising and customising products as requested
Providing customer service and responding to enquiries
Sending order updates and tracking details
Managing and improving our website and services
Marketing communications (if you have opted in)
Fraud prevention and website security

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

Payment processors to facilitate transactions
Shipping and delivery services (e.g., Australia Post, couriers)
Marketing platforms (email newsletter services)
Website service providers (e.g., hosting, analytics, technical support)
Legal authorities if required by law

Each third-party provider is only given the information they need to perform their function and is contractually obligated to protect your data.

5. Cookies and Analytics

We use cookies to enhance your browsing experience, analyse website traffic, and understand user behaviour. You can control cookie preferences through your browser settings. Our website may also use third-party analytics tools like Google Analytics and Facebook Pixel to improve functionality and marketing effectiveness.

6. Data Security

We take reasonable technical and organisational precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our site uses SSL (Secure Socket Layer) encryption and secure payment methods.

7. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Correct any incorrect, incomplete, or outdated information
Request deletion of your data (subject to certain legal limitations)
Opt out of marketing communications at any time

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.

9. International Users

While we currently only ship to Australian customers, please note that if you access our website from outside Australia, your information will be processed in accordance with Australian law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. The latest version will always be available on our website with the effective date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your data, please contact:

YourLifePersonalised
Email: support@yourlifepersonalised.com.au
Website: https://yourlifepersonalised.com.au