Refund & Returns Policy
At Your Life Personalised, every product is crafted with care. Due to the custom nature of our items, returns and refunds are only offered in specific cases, outlined below.
✅ When a Refund or Replacement May Be Issued
We are happy to offer a replacement or refund if:
- The product was damaged in transit
- The product was made incorrectly (wrong name, size, design, etc.)
- There is a clear quality issue
If any of these apply, please contact us within 7 days of receiving your order and include all relevant details.
Please note: We do not offer refunds or returns for change-of-mind purchases.
Because most items are custom-made and personalised, they cannot be resold.
📦 Damaged in Transit
While we take great care in packaging, rare shipping mishaps can occur. If your item arrives damaged:
- Take a photo of the outer box, showing any visible damage and the shipping label
- Take a photo of the internal packaging
- Take a clear photo of the damaged item
- Email these photos along with your order details to support@yourlifepersonalised.com.au
We’ll arrange a replacement as quickly as possible.
❌ Incorrect Product or Personalisation
If you receive the wrong product or a personalisation error was made:
- Please email a photo of the item along with the correct details
- We’ll send a corrected version promptly at no additional cost
🛠 Quality Concerns
If you believe your item has a significant quality issue, please get in touch with us to discuss it.
Refunds or replacements for quality concerns are assessed on a case-by-case basis.
💬 Need Help?
For all other questions or support, please email visit our Contact page.