Overview

Due to the nature of the products we sell, replacements and refunds will only be applicable in cases where:

• The product was damaged during transport.
• The product was made incorrectly (wrong product, size, personalisation etc.)
• There is a clear quality issue with the product.

If you wish to request a replacement/refund please contact me within 7 days of receiving the product with the relevant information.

There are no refunds/returns etc. available for a change of mind (for any reason). Most of my products are personalised with names which makes it very unlikely to sell the same product again.

Damaged Goods

I always try to package my products in a way that would reduce any possible damage, however, on very rare occasions there could be a mishap during the shipping process. If this is the case, please follow the steps below and I will send a replacement part/product as fast as possible.

• Take a photo of the outside of the box, showing any damage and the courier label (if applicable)
• Take a photo of the internal packaging
• Take a photo showing the damage sustained to the product
• Email the photos and any other relevant information here.

Incorrect Product

I always double check names and product sizes etc. but in the unlikely event that I do make a mistake and engrave/cut a wrong name etc. I will send a corrected part/product as soon as possible. To do this, please take a photo of the product and email it with the correct details here.

Quality Issues

I always endeavour to produce products of the highest quality, but if you do believe there is a significant issue with the quality of one of my products, please contact me with the details and I will discuss a possible refund. Whether or not a refund is issued will be determined on a a case-by-case basis.

Help

For any other help, please use the contact form below.